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After-Sales Service Portal |
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iSCM-Service
Portal allows your after-sales service department to share knowledge,
administer service request, provide online ordering to service stations. It is
a management tool to deliver superior customer satisfaction and value.
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Why Use iSCM-Service Portal?
• Do you want to improve information sharing and exchange among
service people?
• Does your customers complain part shortage and slow delivery?
• Are you able to monitor service responses and actions-taken to
fulfill customer's requests?
• Can you build a defect portfolio to help improving product
quality?
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Key Features?
• Manage spare parts inventories;
• Enable online parts ordering and billing;
• Streamline service request, track, report and billing process;
• Integrate with Call Center software to record, track and trace
service request;
• Access to service knowledge database and BBS;
• Evaluate service station performance using built-in KPI models; 
Customer Experience:
• Reduced significant amount of time and overhead on communication
and manual processing;
• Reduced back office service support headcounts and transferred
them to field-support team;
• Reduced spare parts inventory level by 20%;
• Shortened service request turnaround time by 50%;
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